Whether you're in need of a unique, one-of-a-kind solution, an improved web presence, or new functions integrated into your existing system, we can deliver. Guaranteed.
How can we help you solve your business issues via the development of custom software?
Surient's project portfolio is comprised of some unique systems developed for clients over the years (we've had some fun!). Several of the case studies below outline our capabilities to support clients that require this type of solution.
Surient created a custom software solution for a Brazilian R&D Lab and sourced a back office processing firm in Bangladesh to operate it, overcoming bandwidth and latency issues to create a high availability international solution. How cool is that?
Case Study: Direct Carrier Billing
Solution for Startup
The client, AETolls, is a startup in Austin, Texas with patents protecting a unique way to pay for tolls – the phone bill. Their solution provides a way for the unbanked customer to seamlessly pay for their usage of toll roads. The solution was also adopted by casual toll road users; those that didn’t use toll roads enough to merit the establishment of a pre-paid account.
The patented process needed to be mapped to a unique solution that met the requirements of the founders and their launch client. If the launch didn’t go as planned, the chances of retaining the launch client and leveraging this client to attain new ones would be jeopardized.
Surient worked closely with the founders to clarify and enhance their requirements and then developed a comprehensive solution consisting of a toll interface that used web services to interact with toll authorities, an SMS interface to send and receive text communications with users, an interface for sending and receiving messages to and from the Direct Carrier Billing (DCB) platform, a financial interface, an adaptive web application for user registration and account management, and a reporting tool that offered the founders insight into user behavior and important metrics that helped them to understand and then drive their business.
Because the stakes were so high at go live, Surient developed an integrated testing methodology, and then worked with the visionary founders and their investors, the mobile carriers, the DCB platform provider, and the launch client to harden the test plans, ensuring that all involved were comfortable with them.
The founders could have chosen any team to operate, maintain, and enhance the code after implementation as the DCB solution was delivered to them turnkey - complete with documented code. However, due to the successful partnership that transpired over the course of the development process, they chose Surient.
Surient will now help AETolls scale their unique payment platform into adjacent and international markets, offering everyone everywhere the opportunity to pay for a multitude of goods and services via their mobile bill.
Case Study: Developing an Image Review Solution for a Brazilian R&D Firm
The client is a research and development firm headquartered in Sao Paulo, Brazil with a US sales office in Silicon Valley. They invited a small number of potential vendors to build a custom solution and compete with each other to partner with them.
The client required a solution that would queue images for users that would evaluate them for accuracy, edit them, and/or reject them with various reason codes while allowing super users to review the performance of these users on several metrics via a dashboard and various reports. The objective of the solution was to increase the number of images that could be processed while reducing the error rate by having humans review those images that were not automatically reviewed and categorized by optical character recognition software.
Surient went to work building an integrated solution comprised of an image review application capable of acquiring and controlling large volumes of images, presenting them to reviewers via three different queues, as well as a business logic engine, image viewer, interfaces and a reporting solution. Because the images were served up from a large geographic region in South America and the images were to be reviewed in Asia, Surient built in a variety of redundancies to optimize uptime and solution utilization during periods of Internet outages.
During the subsequent 5 day ‘bake off’, the client team supplied each vendor with hundreds of thousands of images that varied in quantity from day-to-day, measuring how each solution processed the images against stated metrics. After the test was complete, the client notified Surient that our solution had scored the highest.
Whether you need integration of off-the-shelf, out-of-box functions configured to your business rules, custom interfaces, apps, or modules, Surient can help. See the case below, where we integrate point solutions into something that our client can count on.
Integrating a COTS customer support solution with custom development
One of Surient’s start up clients needed a means to affordably track, prioritize, and solve second and third tier technical trouble tickets related to their app. In addition, because the app has a concept that is new to their market, they required an efficient means to handle inquiries that the representatives at the first-tier customer service center could not adequately address
The client had secured investor funding, yet the burn rate prior to product launch was significant, making cost a factor. The client preferred an integrated customer support solution vs a stand-alone system that may require multiple touch points within their small, yet growing organization. Because the client was a start up, they needed to be ready for potential hypergrowth after launching their solution. They instructed Surient to scan the market for commercial off-the shelf (COTS) solutions that met the cost, functional, and integration specifications, and to make a recommendation.
Surient’s scan of the market included several potential solutions. Zendesk was recommended due to the readily available out-of-box functions, ease of integration, and the stair-step licensing arrangement, allowing the client to on-board the low-cost Support module and add subsequent functions in a modular fashion as their business scales. Surient integrated the Zendesk Support solution with the custom software we were developing for the client. Once integrated, Surient guided the client through user training and assisted in the hiring of client staff that operated the software – and then we became a Zendesk partner.